Another common Apteryx support call we receive from offices stems from a situation where the capture button on their camera doesn't seem to work. They have a live video stream, but nothing captures when they press the button. For most intraoral cameras, the solution is very simple: make sure the camera is set to capture from the still pin.
Once you have ensured the Still Pin is selected, and you have the proper resolution set, simply hit "OK", and you are ready to capture. If you are a client and are having difficulty, don't hesitate to contact us for free support!