Missing Images in Apteryx Xray Vision? Here's Where to Look.
Dental TI has recommended Apteryx Image Management software for years. It is a great program that interfaces directly with imaging hardware from more manufacturers than any other dental imaging software that comes to mind. It integrates smoothly with just about any other practice management, image management, 3D, and document editing software under the sun, and offers robust functionality for acquiring and presenting radiographic and photographic patient images. One common support call we receive from clients involves images that are missing from a patient's file. Usually, this occurs when a patient is open in multiple rooms, one of their images is adjusted (i.e. brightness/contrast adjustment), and then those changes are not saved properly when the software prompts the user to do so. Other times, a staff member may have deleted an entire layout when trying to delete a single image or blank tile. Whatever scenario has caused the images to go missing, here are the places to go searching for the missing x-rays or intraoral camera images, starting with the first place an office should look.
First, check the patient's "Original Images" folder. (On any office PC)
XrayVision stores "original images" which are original versions of acquired patient images in a sub-folder of the patient's folder in the program's folder... Woof! Don't worry; it's easier to locate than it sounds. First, right-click on your Xray Vision shortcut on your desktop and select "Open file location":
Next, find and select the "Patients" folder in the Apteryx folder:
Now, find and select the patient's folder. You can use the search bar in the upper right corner to find a patient's name more quickly in a large database. In our example, we are looking for missing images for "John Doe":
Select the "Original Images" folder:
Finally, find and highlight all the files in Original Images that correspond with the date(s) the images were originally acquired. Right click and copy those files, then go back to the patient's folder and paste the files back in.
Did the patient not have an Original Images folder in their patient folder? Were there no files in their Original Images folder that corresponded to the right date? Here's where to look next: