Support
Down operatory? Let's fix it now.
Call 800-672-5733and you're talking to support that knows your equipment, your imaging software, and your setup. Most issues are resolved in a single remote session.
Remote support runs on our secure ScreenConnect service — your team clicks one link and we're looking at the problem together. What happens to patient data during a session →
Serving dentistry since 2003
Installation, training & expert support included
What our support covers
If we sold it, installed it, or integrated it, we support it — no handoff to a manufacturer queue. The team that installed your equipment is the team that fixes it.
Equipment & sensor issues
Sensor not capturing, error codes, image-quality drift — we diagnose remotely first, dispatch on-site when hardware needs hands.
Imaging software
CADI and the major imaging platforms: crashes, workstation moves, new-operatory setup, integration breakage after office IT changes.
CBCT & panoramic systems
Calibration, acquisition errors, and workflow questions on every system we sell.
Networking & new workstations
Adding operatories, replacing PCs, or moving offices — we make sure imaging comes along cleanly.
Running a DC-Air™? The Zero Profile® holder assembly and use guide answers the most common chairside question without a phone call.
Need a Business Associate Agreement?
We're happy to execute a BAA for HIPAA compliance. Send us your practice details and we'll return the signed agreement.
Sending this to a compliance officer or procurement contact? Point them straight at dentalti.com/baa — same form, plus what to do if your group has its own agreement.
Not a customer yet?
This is the support behind every Dental TI system. If your current vendor's support ends when the invoice clears, let's talk.